Previous incidents

Analytics Cluster updated to target better accuracy and latency.

A major part of the container ID detection is being replaced with a newer and more efficient version. The expected improvements are an increase in accuracy and less jitter in the processed videos.

The testing was to ensure that our backend GPUs run at optimal temperatures. This will improve the concurrent requests being processed at a given time.

Analytics Cluster will be down for one hour for load balancing testing and stress testing.

SiteTrax.io Analytics Cluster recovered.

Maintenance complete, all services are back online.

SiteTrax.io Analytics Cluster recovered.

We are still working with the heat issues with the analytics cluster. This should not affect the performance of the cluster. However, we are monitoring the situation and we are working diligently to implement a solution with minimal impact to the performance of the analytics cluster.

All of the time in the analytics sheet will be in accordance with ISO-8601 from now on.

Standardizing app metadata to ISO 8601 format.

The new storage optimizations will help improve debugging of processed videos.

Update to improve efficient storage of processed videos.

All of the hardware upgrades worked as expected and the server is back up before the end of the scheduled downtime.

Installation of hardware in the server. Requires a shutdown of the server.

SiteTrax.io Analytics Cluster recovered.

The Analytics Cluster is now fully updated and is online. All other services are unaffected. If you are having any issues, please contact us by opening a ticket at https://support.netarus.com.

Impact: SiteTrax.io Analytics Cluster
During this maintenance window, we will be performing software upgrades to improve the performance of the SiteTrax.io Analytics Cluster. The SiteTrax.io Analytics Cluster will be down during this time; however, we only expect it to be impacted for about 15 to 20 minutes. The 1 hour window has been allocated to ensure that everything is running smoothly after the software upgrade.

Server Maintenance is now complete, all systems should be fully functional. If you are having any issues please contact file a ticket at https://support.netarus.com.

The SiteTrax servers will be down for a hardware upgrade. This process should only take 10 minutes but we have allocated 30 minutes.