Previous incidents

Dear SiteTrax Customer,

We will be having a maintenance window as referenced below.

Impact to SiteTrax Analytics: High
Date: May 27, 2022
Start Time: 02:30 PM US Eastern Time Zone
End Time: 03:30 PM US Eastern Time Zone (approximately)
Purpose: Improvement of our network infrastructure.
Affected Services: Some services may be affected during this time and will be back up shortly.

If you have any further questions or concerns, please feel free to reach out via email or phon...

Dear SiteTrax Customer,

We will be having a maintenance window as referenced below.

Impact to SiteTrax Analytics: Low
Date: May 08, 2022
Start Time: 02:00 AM US Eastern Time Zone
End Time: 02:30 AM US Eastern Time Zone (approximately)
Purpose: Improvement of our machine learning models.
Affected Services: Some services may be affected during this time and will be back up shortly.

If you have any further questions or concerns, please feel free to reach out via email or phon...

SiteTrax.io Analytics Cluster recovered.

Dear valued SiteTrax customer, we just completed a maintenance window to address storage. Our processing nodes are fully operational. If you have any further questions or concerns, please feel free to reach out via email or phone at:
support@netarus.com
or
+1 (757) 819-4600 x 2

Dear valued SiteTrax customer, we will be having a maintenance window to address storage starting at 02:00 PM US EST and ending around 02:30 US EST. Some services may be affected during this time and will be back up shortly. If you have any further questions or concerns, please feel free to reach out via email or phone at:
support@netarus.com
or
+1 (757) 819-4600 x 2

The SiteTrax servers will be down for a network upgrade.

Our team will be taking down one of the analytics node temporarily to upgrade this analytics node. This should not affect any normal processing on the cluster since two other nodes will still be operational.

Our team will be taking down on of the analytics node temporarily to setup the new analytics node. This should not affect any normal processing on the cluster since two other nodes will still be operational.

SiteTrax.io Analytics Cluster recovered.

SiteTrax.io Analytics Cluster recovered.

SiteTrax.io Analytics Cluster recovered.

The SiteTrax servers will be down for a hardware upgrade. This process should only take 10 minutes but we have allocated 30 minutes.

SiteTrax.io Analytics Cluster recovered.

SiteTrax.io Analytics Cluster recovered.

SiteTrax.io Analytics Cluster recovered.